1. I am new to Starjewelryco.com: Where do I start?
A. Everyone is invited to browse or Search through our categories and listings for items on Starjewelryco.com. If you see something you would like to buy on you must first register. Don't worry! Registration is free and easy!
The Registration page will ask you to enter a Login ID, which is the username or nickname you will be known by within the Starjewelryco.com community, as well as a password and valid contact information. You will only need to register once on Starjewelryco.com.
2. How do I register with Starjewelryco.com?
A. It's simple. Just go to the registration page, fill out the form, and submit it. You'll receive a confirmation link by email that you'll need to click on then you will then have unlimited access to Starjewelryco.com.
3. Why do I need to register with Starjewelryco.com?
A. By registering with Starjewelryco.com, you are entitled for a user name and password which will work as a login and for letting us know that which item is bought by you and your login name will let us know your valid contact and shipping address.
3. What does it cost to register?
A. Registration on Starjewelryco.com is Free and Easy! There are no monthly membership fees, and there is no obligation to maintain your membership. Once you have submitted your registration, you will receive a confirmation e-mail message from Starjewelryco.com and you will have instant access to Starjewelryco.com products.
4. Do I need a credit card to register?
A. No. You will only be asked to provide valid contact information and a valid e-mail address.
5. I want to choose my own password.
A. When you first register you choose your own password. It can be changed on "My Personal Details" page.
6. I've forgotten my password.
A. If your username and password don't seem to be working, firstly check you are entering it correctly, you'll be amazed how many people mistake a small "L" for a capital "i" or have an incorrect computer clock. Secondly you can visit our reminder page where you can enter your username or email address and be sent a password reset link by email to your registered email address.
7. Do I have to buy anything after I register?
A. No. It is not compulsory to buy anything on Starjewelryco.com by registering. You are welcome to drop by any time and look around. If you see something you would like to buy, then you can buy directly as a register user.
8. I registered. Why did I not receive my confirmation e-mail?
A. After you submitted your registration form, you were sent a confirmation e-mail. This process ensures that your e-mail address is valid. Though you should receive your registration confirmation message within minutes of submitting your registration, please allow at least 24 hours to receive it.
If you did not receive this e-mail, please:
- Return to Starjewelryco.com, logon to your account, and verify that you had entered your e-mail address correctly, and make the necessary update, if not; OR
- Make sure you did not enter spam e-mail address.
If you still did not receive this e-mail or need us to resend it, please contact Customer Service.
9. Can I register under more than one account?
A. Yes, you can register more than one account but each account should have different email address registered with unique user name. But we recommend a single account because each purchase will give a feedback score in front of your user name and we have 2% accrued bonus points that you can redeem in your next purchase.
10. Can I update my registration information?
A. Yes - at anytime. starjewelryco.com members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for Starjewelryco.com members.
Please review your contact information and if it changes, simply update it from the Manage My Account > Update My Registration Info section of the My Account.
11. What about the privacy of my information?
A. Our privacy is very important to us. Starjewelryco.com is fully committed to protecting your right to privacy within our on-line community. The release of any members' personal information for reasons other than those specifically connected with Starjewelryco.com is prohibited. We do not voluntarily allow your e-mail address or any other personal information to be displayed anywhere on our website, except in the My Account which is only accessible by you with your password. Starjewelryco.com does not sell, rent or otherwise release registered user information to third parties and this information is not used for marketing purposes.
1. How do I find something to buy?
A. You can directly choose from listing for gemstones and jewelry. You can also use search option and also by advanced search that can take you to your wish item.
2. How can I add my search results to compare list?
A. Once you have made a search and can see the resulting listings you will see the link "Add to My compare listings” above the listings. This will take you to compare list page where you can add additional criteria to your search string.
3. Why should I buy from you?
A. We are one of the very few internet jewelers to have generations of jewelry expertise. Further, we offer direct from the manufacturer pricing, so you are likely buying at prices that are at least 30-40% less than any of our competitors or up market jewelry store near you. . We stand behind our ability to offer the best value on jewelry on the internet and back it up with a 100% refund guarantee. Also, as we manufacture our own jewelry, you are able to customize any piece with the metal, style and even gemstone of your choice.
4. Where is your jewelry made?
A. Our total production is carried out in our different manufacturing set up’s in Jaipur & Mumbai in India.
5. Where are you located? Can I visit your office to see the jewelry?
A. StarJewelryco located in the heart of the jewelry district in Jaipur, India. We are able to keep costs to a minimum as we are an online only jeweler. Rather than have an expensive showroom, we prefer to pass the savings on directly to you.
6. Do you use any man made/synthetic diamonds or gemstones?
A. Absolutely NOT, all of our diamonds and gemstones are 100% natural and genuine and we source all raw materials from direct mines and sources and cut them with own expertise craftsman in inhouse factory .
7. Can we choose ring size?
A. Yes we can. Please choose your ring size directly at time of order. You can choose it on the listing directly at time of check out. If by mistake you are not able to choose please return to customer care and email it separately with your unique order number that you can find in your purchase history of your detailed page.
8. I just purchased an item. How do I pay?
A. When you are done with your total shopping, proceed to the checkout link found on the product page, or at top of the page you can find checkout cart, if you have any trouble using the checkout feature, please contact us and we will be happy to assist you.
9. Do you offer combined shipping discounts?
A. Yes we do! We offer combined shipping. After you buy multiple items please choose total checkout page which will include all the purchased you have made before payment. Please pay and avail this service by clicking total shipping in one invoice.
10. Are shipments insured?
A. Yes, shipments are risk-free: We fully insure your shipment from the moment it leaves our premises to when it arrives at your door. However, in the event of a return, you are responsible for insuring the item.
11. Do you ship overseas?
A. Yes, we ship all items overseas by speed post and other courier services like FedEx, ups etc. with following terms and conditions:
- Customers are liable to pay the local import duties/taxes, as applicable in their country of import.
- All returns/exchanges from International destinations are to be shipped by customers at their cost with full value insurance of all items being returned.
12. What payment methods do you accept?
A. Star Jewelry.co accepts Visa, MasterCard and Star Jewelry also supports checkout with, PayPal. All prices will be in your supported currency and it will be paid in your local currency you choose at time of check out .
For more Information please contact us at firstname.lastname@example.org
13. Can I customize a piece of jewelry?
A. Yes, at starjewelryco.com we specialize in customized jewelry. Any of our designs can be made in any metal, any size, and can accommodate any gemstone. Alternatively, you can send in one of your own designs and we will make those for you.
14. What is your return policy?
A. If for any reason you are not satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists.
We inspect all returned items on arrival.
Examples of non returnable products include:
- Items which have been abused or modified
- Special orders made to customer specifications
- Products modified as per customer requests
15. What if I would like to return the jewelry I ordered and I am unable to find the appraisal certificate?
A. Please note that All the Jewellery Sold on starjewelryco.com with an in house Appraisal Certificate, which must be returned in order to process a full refund. If the certificate is not returned with the product, the refund amount will be reduced by additional 10% of sales price to cover the cost of the certificate.
16. How do I cancel an order after it has been submitted?
A. For canceling your order, write to us with in 24hrs. of placement of order along with order-id and reason for cancellation of order.
17. Do you charge sales tax?
A. starjewelryco.com do not charge any extra Tax for deliveries within India or outside India. However, if any customs or octroi that may apply at the time of delivery will be into your account.
1. Why do you measure jewelry in millimeters?
A. He millimeter is our standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. See below for other approximate conversions.
3MM is approximately 1/8 inch
6MM is approximately 1/4 inch
13MM is approximately 1/2 inch
19MM is approximately 3/4 inch
25MM is approximately 1 inch
50MM is approximately 2 inches
75MM is approximately 3 inches
2. What determines the price of a diamond?
A. Diamond's value is determined by its carat weight, color, cut and clarity. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website.
3. What is the difference between white gold and platinum?
A. White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold
4. What colored gemstones are considered precious?
A. Emeralds, Rubies and Sapphires are precious gemstones. All other gemstones are referred to as semi-precious.
5. What is the difference between natural and lab-created stones?
A. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by Mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.
6. What's the difference between karat and carat?
A. Simply put, a karat is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Carat is a term used to measure the weight of a diamond, e.g. 1-carat, 2-carat, and so on. One carat is equal to 0.2 grams. Visit our Education Center for a complete discussion of Jewelry Terms.
7. What are the 4Cs?
A. Diamonds are graded and priced according to what is universally referred to as the '4Cs'. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the shape of the diamond, which affects its fire and brilliance. Color refers to the amount of color in the diamond (the less color a diamond has, the more valuable it is, all other factors being equal). Clarity describes the number of natural blemishes and inclusions a diamond has, and Carat Weight is simply a measurement of the diamond's weight (not its size). Visit our Education Center for a complete discussion of diamonds.
8. Why is 18K gold more valuable than 14K?
A. 18 Karat gold is more pure, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on. Visit our Education Center for a complete discussion of Jewelry Terms.
9. Why do similar pieces of jewelry have such different prices?
A. There are many factors that can affect the value of gold jewelry. Since gold is sold by weight, heavier pieces can be more costly than lighter ones. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece. The prices further depends on the quality and size of gemstones, clarity and many other factors.
10. What's the best way to care for and clean a diamond?
A. Here are some general guidelines for caring for and cleaning your diamonds:
Avoid wearing your diamonds while doing housework, yard work or any other kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your jewelry to come into contact with chlorine bleach.
The best way to clean your diamonds is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.
11. What's the best way to care for and clean gold jewelry?
A. Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other. You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.